Contact Centre solutions from X.COMM manage voice, web, chat, social media & SMS in one simple application

Customer demands are changing and they want to be able to communicate with their suppliers via a range of channels, selecting the one most convenient to them at the time, whether it be SMS, social media or a traditional phone call. Fully operational contact centre solutions can meet these demands for text and visual communications, in addition to voice calls.

Omni-channel solutions

For businesses requiring a highly flexible and scalable omni-channel contact centre which manages voice, SMS, web, chat and social media in one simple application, X.COMM offers a range of services that deliver.

From small to medium sized businesses operating from a single site through to large corporates with multiple locations, X.COMM’s contact centre solutions can support them. Voice calls, SMS, email, web-chat and social media channels, from Facebook to Twitter, are all managed in a single application which is straightforward and easy to use, seamlessly integrated with X.COMM’s platforms.

Benefits include:

  • Increased customer satisfaction
  • Omni-channel but comprehensive view of customer
  • Maximise agent productivity
  • Superior customer engagement
  • More effective marketing campaigns
  • Deeper customer analytics
  • Deeper contact centre analytics

With today’s customers expecting to be able to communicate with brands in ways that suit them, businesses need to ensure they are able to meet these demands.

Not only does a X.COMM cloud-based contact centre solution help businesses meet these customer expectations it also offers other advantages including flexibility, scalability and cost-savings.

X.COMM also provides cloud-based call centre solutions.

Check out our sister company and other brands Acuity Unified Communications and LineBroker

Contact centre solutions from X.COMM manage voice, web, chat, social media & SMS in one simple application for an enhanced, unified customer experience.

Highly flexible and scalable omni-channel contact centre solutions which manage voice, SMS, web, chat and social media in one simple application

  • Increased customer satisfaction with a seamless unified experience
  • Omni-channel but comprehensive view of customer
  • Deeper customer and contact centre analytics

Delivering a consistent customer service experience across all channels.

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