X.COMM provides and supports inbound and outbound call centre solutions and omni-channel cloud-based contact centre solutions
The way business is done is changing and so is the way businesses interact with their customers. Many traditional inbound and outbound call centres have made the move to VoIP-based solutions, but with more and more customers wanting to use other channels to communicate such as SMS, chat or social media, a solution that integrates these channels, and routes them to an agent who can manage multiple forms of voice and data-centric customer interactions is the answer.
From VoIP call centres with an inbound and/or outbound calling focus, to a highly flexible and scalable omni-channel contact centre which manages voice, web chat, social media and SMS in one simple application, X.COMM offers a range of services that deliver.
X.COMM’s call centre solutions enable you to manage agent and customer interactions easily, increase efficiencies and overall productivity and track critical metrics and queue stats.
And our omni-channel contact centre solutions bring everything together to provide a seamless customer experience 24/7 through any channel, using any device.