Providing support and impartial advice
All X.COMM brands have their own support teams in the X.Communications customer support department. The department specialises in everything from hosted telephony solutions, to leased lines and internet security solutions. So, whether you need impartial advice or a completely tailored managed service, X.COMM is here to help 24 hours a day, 365 days a year.
|Engineering Support Agents|
X.COMM’s engineering support agents are there to provide account management to the numerous customers and resellers of the services. These dedicated support agents can provide additional pricing for bespoke services and can work across the numerous brands ensuring customers always get the best solution.
The support engineers provide immediate remote assistance but can, if required, attend site to resolve problems or assist in installations. The company has a fleet of company vehicles to meet the demands of the services we offer. Engineers are also nationally based ensuring that they can get to all customers within the agreed SLA response times.
You also have the technical sales support team that is there to assist in network design and answer the more technical questions around the services we offer.
The Management Team
The management team at X.COMM has over 4 decades of communications & IT experience, most of which has been in the data communications & data security industry. We are confident that we can provide you with IP-based communications solutions that will give your business a genuine competitive edge.
All products come with performance level guarantees and Service Level Agreements giving you peace of mind and surety for when things go wrong.
X.COMM is here to help your business, whether you need impartial advice or a completely tailored managed service, 24 hours a day, 365 days a year.
- X.COMM’s customer liaison agents provide account management
- Support engineers provide immediate remote support but can, if required, attend site to resolve problems or assist in installations
- The technical sales support team assist in network design and answer the more technical questions around the services we offer.