3CX: The All-in-One Communications Solution for Your Business

Silver Partner 3CX Logo

3CX is a powerful, feature-rich communications system that keeps you connected with your team and customers—whether you’re in the office, working remotely, or on the go. With 3CX, you’ll streamline communication and improve customer service, all while cutting costs.

Xcomm is a SILVER level 3CX partner and here’s why 3CX from Xcomm is the perfect solution for your business:

  • Telephony: Web and mobile apps for seamless remote work
  • Video Conferencing: Built-in, no additional add-ons required
  • Live Chat: Real-time customer conversations through your website, Facebook, or WhatsApp
  • SMS: Instant communication with your customers
  • Integrations: Works with leading CRMs, Microsoft Teams, and Microsoft 365
  • Cost-Effective: Reduce your phone bills, eliminate add-ons, and avoid hardware costs
  • Flexible: Designed to seamlessly align to your unique business model and workflow.
  • Secure: Includes advanced security features to protect your data
  • Deployment Options: Choose between Cloud-hosted or on-premise licence. We recommend the Xcomm Cloud for a fully managed service.
  • Vendor-Backed: Full support from 3CX and Xcomm, your trusted provider
  • Global Trust: 350,000+ customers worldwide

Ready to see 3CX in action?
Start your free 3CX trial with Xcomm today and experience the full range of 3CX features.

The Xcomm team is here to provide a quick demo and answer any questions you may have.

3CX: Communication Anywhere, Anytime

Stay connected no matter where you are with 3CX’s mobile apps and web client. Whether you’re in the office or working remotely, you can make calls, hold video conferences, and chat with your customers from your smartphone, tablet, or desktop.

3CX Apps for Android & iOS Devices

With 3CX on your mobile device, you can:

  • Ensure encrypted and secure communication
  • Make and receive calls from anywhere
  • Hold video conferences
  • Send instant messages and chat
  • Respond to WhatsApp messages
  • Host conference calls
  • Enjoy free VoIP calls
Cellphone Screen

Web Client & Desktop Apps

Work from anywhere with 3CX’s intuitive web client and desktop apps:

  • Check the status of colleagues in real-time
  • Call from your browser or manage your IP phone
  • Respond to customer queries via live chat, SMS, and WhatsApp—all from a single interface
  • Instantly start video calls with a click
  • Access a native desktop app for calls
  • Launch calls directly from your CRM
  • Seamlessly integrate with Microsoft 365

3CX Live Chat: Enhance Customer Engagement

Take customer service to the next level with 3CX Live Chat. Engage customers directly on your website and manage conversations across multiple channels like Facebook and WhatsApp.

  • Chat with customers in real-time on your website
  • Create and manage chat queues
  • Transfer chats between team members seamlessly
  • Elevate a chat to a call or video with just one click
  • Access detailed chat reporting
  • Chat monitoring for managers

Facebook Messenger & WhatsApp Integration

Facebook Messenger Integration

  • Integrate 3CX with your Facebook business page
  • All messages are routed to your web client—no need to access Facebook directly
  • Forward messages to a team queue
  • Detailed chat reports by agent and queue

WhatsApp Integration

  • Handle WhatsApp messages directly from 3CX
  • Keep personal numbers private—manage communication from the business account
  • All messages are logged for compliance
  • Route messages to a shared agent queue for easier load management

Business SMS & MMS

Reach your customers instantly via SMS or MMS:

  • Send and receive messages directly from 3CX
  • Route SMS to multiple agents, ensuring no message goes unanswered
  • Keep personal mobile numbers secure and private

Integrated Video Conferencing

Host professional video conferences with 3CX Video Conferencing:

  • Has the ability to accommodate up to 250 participants
  • One-click video conferencing setup
  • Support for both conference calls and webinars
  • Features include remote control assistance, screen sharing, whiteboarding, and polling tools
  • Record meetings for later reference
  • Built-in chat for meeting participants

Advanced Call & Contact Centre Features

Enhance your customer support and sales with 3CX’s advanced call center tools:

  • Switchboard and wallboard for real-time monitoring
  • Real-time reporting for team activity, SLA compliance, and more
  • Customizable call queues and strategies
  • Call and chat monitoring for managers
  • Seamless integration with popular CRMs like Salesforce and Freshdesk
  • Call recordings and call flow design for customised service

Top-Notch Security and Backup

3CX is built with security in mind. With built-in protection against VoIP attacks, you can rest easy knowing your communications are safe:

  • Automatic SIP attack detection and IP blacklisting
  • Encrypted voice traffic (SRTP) and encrypted web traffic (HTTPS)
  • Automatic SSL certificate management
  • Qualys Labs A+ and Immunilabs A rating for security
  • Automatic failover for backup and business continuity
  • Granular access controls for system management

Custom Call Flows with 3CX Call Flow Designer

Create bespoke call flows that suit your business needs with 3CX’s Call Flow Designer:

  • Route calls based on customer authentication
  • Automate outbound dialing
  • Schedule callbacks or create surveys
  • Use automated text-to-speech and speech-to-text in 120 languages
  • Implement credit card authentication and phone orders

CRM Integration for Streamlined Operations

3CX integrates seamlessly with major CRMs, including Salesforce, Microsoft Dynamics, and HubSpot. This integration improves customer satisfaction, boosts productivity, and saves time.

  • Call journaling and chat journaling
  • Automatically create new customer records for incoming calls
  • CRM call logging even when using 3CX mobile apps
  • Save agents valuable time with automated record-keeping

Hotel PBX Module

3CX’s Hotel PBX module delivers enterprise-level communication solutions for the hospitality industry, without the hefty price tag.

  • Check in/out guests with ease
  • Automatically assign extensions to match guest names
  • Manage external call billing and schedule wake-up calls
  • Block external calls in unoccupied rooms

Get Started with 3CX Today
Take the first step towards transforming your business communication. Request your free trial and get a demo from our team.
We’re here to help!