Important Update – Notice of price changes

Price changes to X.Communications Ltd (Xcomm) services – effective 1st July 2026

We are writing to you to advise you of price changes to our services as of 1st July 2026.

The price increases involved have been driven by the current worldwide economic environment and the cost pressures it is bringing to UK businesses – These increases especially relate to, electricity, fuel, network providers, call carriers, and recent increases in operational overheads within our business related to Government policy.

As of 1st July 2026, our prices will increase to reflect the increases we have incurred from Network Providers supplying Leased Lines and other related access circuits (Broadband & PSTN services) and Telephony Call Carriers for the cost of terminating calls.

Xcomm last issued a price increase in January 2023 and since then has been absorbing the annual increases from the above suppliers plus the cost of inflation each year which has been 6.5% cumulative.

It is unfortunate, but this means we have no choice but to increase our charges to ensure we continue to provide the high-quality services our customers have become accustomed to.

We will be advising customers individually of price increases relating to leased lines because each circuit has a different supply price based on which Network Provider is being used and what increases they have levied.

Call charges will increase by 10% on all UK destined calls including UK mobile calls. International Call charges will increase by a minimum of 10%. All broadband related services will also increase by 10%.

We fully appreciate that you are also facing the same pressures across many aspects of your business, So, please rest assured that Xcomm has made every effort to keep the upcoming increases to a minimum. Many communications companies have already increased their pricing significantly. And many of these organisations form part of our supply chain.

At Xcomm we will not be using these forthcoming price changes to increase our margins, but simply to help cover some of our increased overheads. We will, of course, continue to strive to deliver the very best quality service, and continue investing in and developing our products and services to support our long-term goal to deliver you the best value for money on the market.

We would also like to take this opportunity to thank you for your continued custom and the trust you put in Xcomm, our products and people to deliver your services in these uncertain economic times.

Please don’t hesitate to contact us should you have any questions or concerns.

Kind regards,

John Dowbiggin
MD, Xcomm