In today’s fast-paced business world, the way we communicate is evolving rapidly. Remote work, hybrid teams and customer expectations are reshaping how organisations of all sizes operate. At the heart of this transformation is cloud based telephony—an adaptable, cost-effective solution that ensures your communications are always reliable, scalable and ready for what’s next.
As one of the UK’s leading Managed Service Providers (MSPs), Xcomm stands out as the trusted partner for businesses looking to switch or upgrade to cloud based telephony. Whether you’re a growing start-up, a mid-size enterprise or a multi-site organisation, Xcomm delivers tailored, secure and futureproof communications that keep your teams connected and your customers engaged.
So, what sets Xcomm apart—and why are more UK businesses turning to us for cloud telephony? Let’s explore.
What is cloud based telephony?
Before diving into why Xcomm is the best choice, it’s worth understanding what cloud based telephony actually is.
Put simply, cloud based telephony (also known as VoIP or hosted telephony) enables you to make and receive calls over the internet, rather than using traditional phone lines. Your phone system is hosted in secure data centres (“the cloud”), meaning you can access it from anywhere — desk phones, laptops or mobile apps — as long as you have an internet connection.
This flexible approach to telephony offers a wealth of benefits: cost savings, increased mobility, simplified IT management and powerful integrations with your existing tools like Microsoft Teams, CRMs and more.
The Xcomm difference: purpose-built by experts, for real business needs
Unlike many resellers or providers that rely on third-party platforms, Xcomm builds and manages its own cloud telephony infrastructure. That means end-to-end control, full visibility and far greater flexibility for the customers we serve.
We’re not just delivering a service; we’re crafting a bespoke solution designed for your business. We understand that no two organisations are the same — and neither are their communication needs.
Whether it’s building a custom call-routing structure for a busy customer service team or integrating secure call recording for a regulated industry, Xcomm’s solutions are engineered with purpose.
Our platform is designed and maintained by experienced UK engineers. Support is handled in-house by real people who understand our systems inside and out. The result? A responsive, reliable service that works the way you do.
Scalable solutions for small businesses
For small businesses, every penny counts — and so does every customer call.
Traditional phone systems can be expensive to install and maintain. They’re often tied to fixed locations and require ongoing hardware costs or technician visits. In contrast, Xcomm’s cloud based telephony for small businesses offers a streamlined, flexible alternative.
Imagine a local marketing agency with just six staff, working from home and hot-desking. With Xcomm’s cloud solution, each employee can answer calls from their mobile or laptop, transfer to colleagues seamlessly and access voicemails via email — no physical handset required.
Need to add a new user or open a temporary line for a campaign? It takes minutes. And if the team grows or relocates, the phone system comes with them — with no downtime.
Best of all, small businesses only pay for what they need, with no hidden costs or inflexible long-term contracts. It’s telephony that scales with you, not against you.
Powerful tools for growing and mid-size companies
As businesses expand, communication becomes more complex. Multiple departments, distributed teams, rising call volumes — these are the challenges that can strain a legacy phone system.
That’s where Xcomm’s cloud based telephony for mid-size businesses shines.
Take, for example, a regional firm with 50–100 employees across different sites. With our hosted platform, every team member is connected to the same secure, unified system. Call handling rules, group voicemail boxes, extension dialling and real-time analytics are all easily managed through an intuitive online portal.
Your team can view call data, monitor performance and adjust settings on the fly — without needing to wait for external support. With Xcomm, you’re in control.
And if your business uses Microsoft Teams? Our direct integration means you can make and receive calls using your Teams interface — simplifying your workflow and consolidating your tech stack.
Enterprise-ready infrastructure for large and multi-site businesses
For larger enterprises, the stakes are higher. Downtime means lost revenue. Security is critical. Flexibility is no longer a luxury — it’s a necessity.
Xcomm’s platform is built to handle enterprise-level cloud telephony with confidence.
From national retail chains to healthcare providers, our network supports high volumes of concurrent calls with guaranteed uptime and full disaster recovery options. We operate across multiple secure data centres in the UK, ensuring resilience, redundancy and compliance with industry standards.
We also support advanced features like SIP trunking, dynamic call queuing, API access for custom integrations and intelligent call routing based on time of day, geography or team availability.
A multi-location business could route calls to different departments based on customer location, divert calls automatically during outages or analyse call volumes by hour — all from one centralised platform.
With Xcomm, complexity becomes manageable — and your telephony becomes an asset, not a liability.
Trusted UK support — real people, real help
One of the most frustrating aspects of telecoms is poor customer support. Long wait times, endless handovers, or dealing with someone who doesn’t understand your issue.
At Xcomm, we do things differently.
Our UK-based support team is made up of engineers and product experts who know our systems inside out — because we built them. There’s no script-reading or passing the buck. When you contact Xcomm, you get real help from real people who want to solve your problem, not just close a ticket.
Whether you’re adding a new user, troubleshooting a device or setting up a new site, we’re here with quick, knowledgeable support that puts your business first.
Built-in security and reliability
With cloud based telephony, your communications are online — which means security matters.
Xcomm uses UK-hosted, ISO-certified data centres, multi-layered encryption, and comprehensive monitoring to keep your system safe from threats. Our platform is designed with resilience at its core, offering industry-leading uptime and full disaster recovery as standard.
We regularly test and update our infrastructure to stay ahead of emerging risks — so you can focus on running your business, not worrying about your phone system.
Integrations that simplify your workflow
Modern businesses rely on a mix of software — from CRMs and helpdesk tools to calendars and collaboration platforms.
Our cloud based telephony system integrates seamlessly with many of the platforms you already use, including Microsoft Teams and Zoho CRM.
This means your teams can call clients from within your CRM, see customer info pop up when a call comes in and log interactions automatically — saving time, reducing errors, and improving customer service.
Futureproof and ready to grow
Technology changes fast and investing in outdated infrastructure can be costly. That’s why Xcomm’s cloud based telephony solutions are designed to adapt with your business — not hold it back.
We’re continuously evolving our platform, adding new features and responding to the real-world needs of our customers. Whether it’s supporting hybrid work, enhancing mobile functionality, or rolling out smarter call analytics, we’re always looking ahead.
With Xcomm, you’re not just buying a product — you’re gaining a partner for the long term.
Why businesses choose Xcomm
Across every sector, businesses choose Xcomm because we deliver:
- Proven reliability and uptime
- Transparent pricing with no hidden fees
- Fully managed, UK-based support
- Easy scalability and rapid setup
- Flexible contracts with no long-term lock-in
- A platform designed, owned and run by us
Whether you’re switching from an outdated PBX, expanding your team or starting from scratch, Xcomm makes cloud based telephony simple, secure, and seamless.
👉 Get in touch with Xcomm today to find out how our cloud based telephony services can transform the way you work.
📞 Call us: 03333 447 092
🌐 Visit: www.xcomm.co.uk